KCA Curl Care Pty Ltd and its affiliates, subsidiaries and other related bodies corporate (together Curl Care, we or us) recognise the importance of protecting your privacy when dealing with your personal information in accordance with the Privacy Act 1988 (Cth) (Privacy Act).
The kinds of personal information we collect and hold
The personal information that we may collect about you includes:
Other information that we may collect about you, which is not personal information, may include:
How we collect information
Generally we collect information from you directly such as during conversations with our team members, when you access our website, when you fill out forms or provide us with information during promotions, competitions or special events and when you communicate with us directly (including by email, SMS, telephone or mail).
In addition, we may collect your personal information when you purchase products from our website, submit enquiries, apply for employment at Curl Care or join our loyalty program. We may also collect information from third parties such as credit reporting bodies, suppliers who provide products to our stores and your nominated referees if you are seeking employment with us.
Purpose for which we collect, hold, use and disclose information
We collect, hold, use and disclose personal information for the following purposes:
We will not use your information for purposes unrelated to the services we provide, unless we first obtain your consent. We will always use fair and lawful means of collecting personal information.
Please note that for the purposes described above Curl Care may share personal information, and you consent to us disclosing your personal information, with our employees, our affiliates, our related bodies corporate and our suppliers and other trusted third parties (and each of their directors, employees and agents) in Australia.
What happens if we can’t collect your personal information?
If you do not provide us with the personal information described above, some or all of the following may happen:
We will destroy or de-identify personal information if we have not requested it, or if we determine that the personal information you have provided to us is not reasonably necessary for, or directly related to, any of Curl Care’s functions or activities.
We use personal information that we hold about you to identify products and services that may of interest to you to we will contact you from time to time with details of new products or services, or special offers or promotions related to our products. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Spam Act 2003 (Cth). If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.
We will remove your personal information from any Curl Care mailing list at your request. You can cancel your subscription to a mailing list or opt out from receiving any communication from Curl Care at any time by clicking the “Unsubscribe” link provided on all our promotional emails and SMS’s.
Our website may contain links to other websites operated by third parties. We make no representations or warranties in relation to the privacy practices of any third party website and we are not responsible for the privacy policies or the content of any third party website. Third party websites are responsible for informing you about their own privacy practices.
Who do we disclose your information to?
We may disclose your personal information to:
Curl Care may combine or share any information that we collect from you with information collected by any of our affiliates or related bodies corporate within Australia.
Do we disclose your personal information to anyone outside Australia?
We do not disclose personal information to overseas recipients.
Security and Data Quality
Curl Care takes all reasonable steps to protect your personal information from misuse, interference and loss, and unauthorised access, modification or disclosure including by means of firewalls, passwords, encryption of credit card transactions using Secure Socket Layer (SSL) technology, virus scanning tools and secure servers. We may hold your information in either electronic or hard copy form. Personal information is destroyed or de-identified when no longer needed or when we are no longer required by law to retain it (whichever is the later).
Accessing or correcting your personal information
You may access your personal information held by Curl Care by making a request to us via the contact details listed below. Where we hold information that you are entitled to access, we will try to provide you with suitable means of accessing it (for example, by mailing or emailing it to you). We may charge you a reasonable fee to cover our administrative and other reasonable costs in providing the information to you. We will not charge for simply making the request and will not charge for making any corrections to your personal information. We may refuse to provide access to your personal information if your request is unlawful or may interfere with the privacy of others. If this happens, we will give you written reasons for any refusal. If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request us to amend it. We may ask you to verify your identity to ensure that personal information we hold is not accessed improperly.
What is the process for complaining about a breach of privacy?
If you believe that your privacy has been breached, please contact us using the contact information below and provide details of the incident so that we can investigate it. We will treat your complaint confidentially, investigate your complaint and aim to ensure that we contact you and that your complaint is resolved within a reasonable time (and in any event within the time required by the Privacy Act, if applicable).
The Privacy Officer
KCA Curl Care Pty Ltd
Suite 30610, Level 6 Southport Central 3 Commercial,
9 Lawson Street, Southport, QLD 4215, Australia